She said she created a ticket for upper management and that they would contact me within 48 hours and guaranteed it would be all fine.Ĥ8 hours came and went, and I had to renew my ATT monthly policy. I asked to be transferred to a manager and she said there was no supervisor available. I called back and a new representative who was very nice seemed very confused at how the SIM card was already activated and didn't know what to do. Not sure if this was intentional or an accident. I asked him to transfer me to a manager for more clarity and he said he would but then hung up on me. I told him I was concerned because my ATT plan was set to expire in 2 days and if it wasn't resolved by then I would have to renew with ATT. He said it would be fine I didn't have to do anything, but also said I had to wait several days for upper management to figure out how to resolve. He kept making it seem like it was my fault somehow. I then called the customer service line and a representative told me that mint had accidentally given the activation number to someone else and it had already been activated. I tried to activate it online and it wasn't working.
I bought a 3 month plan, and when the SIM card came and I tried to activate it on my phone it kept leading me to a blank page. I wanted to transfer to Mint Mobile, and the marketing made it seem like this would be simple and seamless.
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